Subscription Terms
These Subscription Terms apply to paid HELLOVE memberships sold as auto-renewable in-app purchases. They form part of the Terms of Service. Prices shown in the app are set by Apple or Google and may vary by country and currency.
1. Membership tiers
HELLOVE offers monthly memberships aligned to relationship intent. Titles may include:
- Casual & Curious
- Dating to Explore
- Meaningful Connection
- Match to Marry
Paid membership may unlock features such as unlimited intentional likes / discovery actions, priority identity verification where offered, fuller profile insights, advanced filters, messaging features, and removal of micro-transaction friction. Exact entitlements are shown on the in-app paywall before purchase and may change over time.
2. Billing & auto-renewal
- Payment is charged to your Apple ID or Google Play account at confirmation of purchase (or at the end of a free trial).
- Subscriptions automatically renew for the same period (typically monthly) unless you cancel at least 24 hours before the end of the current period.
- Your account will be charged for renewal within 24 hours prior to the end of the current period at the then-current price.
- Length of each subscription period and localized price are displayed in the purchase sheet and store listing.
3. Free trials
- Eligible users may receive a 14-day free trial where offered. Trial availability, eligibility (e.g. one trial per Apple ID / Google account), and terms are controlled by the store and shown before you confirm.
- Unless you cancel at least 24 hours before the trial ends, the subscription converts to a paid auto-renewing membership and you will be charged.
- Unused portions of a free trial are forfeited when you purchase a subscription if the store applies that rule.
4. How to cancel
iOS (App Store):
- Open Settings → [your name] → Subscriptions
- Select HELLOVE
- Cancel Subscription
Android (Google Play):
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions
- Select HELLOVE
- Cancel subscription
Deleting the app or your HELLOVE account does not automatically cancel a store subscription. Manage billing in store settings.
5. Refunds
Refunds are handled by Apple or Google under their respective policies. HELLOVE cannot issue store refunds directly. Contact the store where you subscribed, or see Support.
6. Price changes
We may change subscription prices. Where required, Apple or Google will notify you and obtain consent before a renewal at a new price. If you do not accept, you may cancel.
7. Student or promotional discounts
Promotional or student discounts, if offered, are subject to eligibility checks and may be time-limited. Misuse may result in removal of the discount.
8. Restore purchases
Use Restore Purchases in the app (paywall or Settings when available) if you reinstall or switch devices while signed into the same Apple ID / Google account.