Privacy Policy
This policy describes how BNK Cloud Contracts LLC (“HELLOVE,” “we,” “us”) handles personal information in the HELLOVE mobile app and related services at hellove.app. This is not a substitute for advice from your own counsel before store submission.
1. Who we are
HELLOVE is operated by BNK Cloud Contracts LLC. Corporate information: bnkcloudcontracts.com. For privacy questions: support@hellove.co.
2. Information we collect
- Account & identity: phone number (required for OTP sign-in), email if linked, password/auth tokens, and account identifiers.
- Profile: name, date of birth, photos, optional video, bio, height, location labels (e.g. city), ethnicity, languages, education, values, lifestyle, preferences, relationship intent (e.g. Casual & Curious through Match to Marry), and other fields you submit during onboarding or edits.
- Verification (KYC): selfie images and government ID images/data processed by our verification provider to confirm age and identity. Verification media is stored privately and retained only as needed for security, fraud prevention, and legal obligations.
- Location: approximate “Based In” location you confirm for your profile; and, if you enable Nearby or similar features, precise device location while the feature is on (device permission required). We do not sell precise location.
- Communications: in-app messages, Big Talks prompts you send, stories you post, reports/blocks, and support emails you send us.
- Usage & device: app interactions, discovery/feed actions, push tokens, IP address / logs, crash and diagnostic data when error reporting is enabled.
- Payments: subscription status, product identifiers, trial and entitlement metadata from Apple, Google, and RevenueCat. We do not receive full payment card numbers for in-app subscriptions.
- SMS: phone numbers used to send one-time passcodes and, if applicable, transactional service messages. See our SMS / Messaging Terms.
3. How we use information
- Provide matching, chat, stories, verification, subscriptions, and safety features.
- Authenticate accounts and prevent fraud, spam, underage use, and policy violations.
- Send OTP SMS and other transactional messages you request.
- Send push notifications you opt into (connections, messages, etc.).
- Improve reliability, security, and product experience.
- Comply with law and enforce our Terms, Community Guidelines, and Child Safety Policy.
4. Legal bases (where applicable)
Where required (e.g. certain international users), we process data to perform our contract with you, with your consent (e.g. precise location, marketing where used), for legitimate interests such as safety and fraud prevention, and to comply with legal obligations.
5. Service providers
We use trusted processors under their terms and our instructions where applicable:
- Supabase — database, authentication, realtime, and file storage.
- Twilio — SMS delivery for verification codes.
- Didit — identity / age verification workflows.
- RevenueCat — in-app subscription management and receipt validation.
- Apple / Google — app distribution and in-app purchases.
- Sentry (when enabled) — crash and error reporting.
- Hosting / infrastructure — e.g. cloud hosting for our API and websites.
6. Sharing
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are used under California law. We share data with:
- Service providers listed above.
- Other members, according to your profile visibility and product features (discovery, Connected chat, stories).
- Authorities or third parties when required by law, or to protect safety and rights.
- Successors in a merger, acquisition, or asset sale (with notice where required).
7. Retention
We retain information while your account is active and as reasonably needed for operations, security, disputes, and legal compliance. KYC images and related session data are retained only as long as needed for verification, fraud prevention, and legal requirements, then deleted or de-identified. After account deletion, some records may remain in backups or logs for a limited period.
8. Your choices & rights
- Update profile data in the app.
- Control location and notification permissions in device settings.
- Cancel subscriptions via App Store or Google Play (see Subscription Terms).
- Request access, correction, or deletion subject to applicable law — see Account & Data Deletion or email support@hellove.co.
9. U.S. state privacy rights (including California)
Depending on your state, you may have rights to know/access, delete, correct, and opt out of certain sharing. HELLOVE does not sell personal information. To exercise rights, email support@hellove.co with subject “Privacy request.” We will verify your request and respond as required by law. You will not be discriminated against for exercising privacy rights.
10. International transfers
We primarily operate in the United States. If you use HELLOVE from another country, your information may be processed in the U.S. or other locations where our providers operate.
11. Security
We use technical and organizational measures appropriate to dating, messaging, location, and verification data (including access controls and encrypted transit where standard). No method of transmission or storage is 100% secure.
12. Children
HELLOVE is for adults 18+. We do not knowingly collect data from anyone under 18. See our Child Safety & Age Verification Policy.
13. Cookies & this website
The hellove.app marketing/legal site is primarily static. We do not currently use advertising cookies on these pages. Hosting providers may collect standard server logs. If we add analytics cookies later, we will update this policy.
14. Changes
We may update this policy. Material changes will be posted here with an updated date. Continued use after changes constitutes acceptance where permitted by law.
15. Contact
BNK Cloud Contracts LLC — HELLOVE
Email: support@hellove.co
Web: hellove.app/support
Company site: bnkcloudcontracts.com