Account & Data Deletion
This page is the public web resource for requesting deletion of a HELLOVE app account and associated data (Google Play and App Store requirements). You do not need the app installed to submit a request.
How to request deletion
- Email support@hellove.co with subject line Account deletion request.
- Include the phone number (and email, if any) used to create your HELLOVE account so we can verify ownership.
- We reply to confirm we received your request (typically within one business day).
- After verification, we permanently delete your account and associated data within 30 days (sooner when feasible), except where retention is required as described below.
You may also start from in-app Menu → Delete account when signed in; that path uses the same support process until fully automated deletion ships.
Before you delete
- Cancel any paid subscription first in Google Play or App Store settings. Deleting your HELLOVE account does not cancel billing — see Subscription Terms.
- Deletion is permanent. You will need to create a new account if you return later.
What we delete
When your deletion request is completed, we delete data associated with your HELLOVE account, including:
- Profile information, photos, and video
- Discovery preferences and onboarding responses
- In-app messages and stories attributable to your account (a conversation partner may still retain their own copy of shared messages)
- Push tokens and session data
- Verification media when no longer required for legal or safety holds
What we may retain
Freezing or deactivating an account is not how we fulfill deletion. We permanently delete account data, except limited retention when required for:
- Fraud prevention, abuse investigations, or legal compliance (kept only as long as needed for that purpose)
- Aggregated or de-identified analytics that cannot reasonably identify you
- Transaction / purchase records that Apple, Google, or tax rules require us or them to keep
More detail is in our Privacy Policy.