Child Safety Standards
These published standards apply to the Hellove app (Google Play app name: Hellove; also referred to as HELLOVE), published by developer BNK Cloud Contracts LLC. Hellove is an adults-only dating app. This page is our public child-safety policy: it states what we prohibit, how users report it, and what we do when we learn of it.
We explicitly prohibit Child Sexual Abuse and Exploitation (CSAE)
Hellove and BNK Cloud Contracts LLC explicitly prohibit Child Sexual Abuse and Exploitation (CSAE) and child sexual abuse material (CSAM). CSAE and child safety violations are not allowed on Hellove.
Child Sexual Abuse and Exploitation (CSAE) means content or behavior that sexually exploits, abuses, or endangers children. That includes grooming a child for sexual exploitation, sextortion of a child, trafficking of a child for sex, or otherwise sexually exploiting a child.
Child sexual abuse material (CSAM) means any visual depiction — including photos, videos, and computer-generated imagery — of a minor engaging in sexually explicit conduct.
On Hellove, users must not:
- Create, upload, request, share, solicit, or link to CSAE or CSAM.
- Use Hellove to groom, sextort, traffic, or otherwise sexually exploit anyone under 18.
- Sexualize a minor in photos, video, messages, or profile content.
When BNK Cloud Contracts LLC obtains actual knowledge of CSAM on Hellove, we remove the content, permanently ban the account, preserve relevant evidence as required by law, and report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional authority. We comply with applicable child safety laws.
1. Adults only (18+)
HELLOVE is an intentional dating application strictly for people 18 years of age or older. We do not knowingly permit registration, profiles, or messaging by anyone under 18. Use by minors is prohibited under our Terms of Service.
2. Age gate at registration
- Users must confirm they are 18 or older before creating an account.
- Users provide a date of birth during onboarding; accounts with a DOB indicating under 18 are blocked.
- Providing a false date of birth violates our Terms and may result in immediate termination.
3. Identity & age verification
We use layered verification to reduce impersonation and underage access:
- Selfie verification — a live or recent selfie matched to profile photos to confirm the account holder appears in their profile.
- Government ID verification — where required or offered, users may submit an approved identity document processed by our verification partner (Didit) to confirm legal name, date of birth, and document authenticity.
- Verified status is shown in-app where applicable; verification does not guarantee user conduct but helps enforce our 18+ requirement.
4. Photo & media safeguards
- At least one clear face photo is required; automated checks help detect missing or invalid face photos.
- Uploads are screened for policy violations, including nudity, sexual content, and imagery involving minors.
- Tools may blur or block non-primary faces (e.g. minors in background photos) where detected.
- Accounts with media that appears to depict minors or sexualize minors are removed and may be reported to authorities.
5. Prohibited conduct involving minors
In addition to the prohibition of Child Sexual Abuse and Exploitation (CSAE) above, users of Hellove must not:
- Create an account if under 18, or assist a minor in creating or using an account.
- Upload photos, video, or messages depicting, soliciting, or grooming minors.
- Share contact information with the intent to meet or communicate with minors from Hellove.
- Misrepresent age or identity to contact other users.
CSAE and CSAM violations result in a permanent ban, removal of the content, and a report to NCMEC or other law enforcement where required.
6. Reporting & blocking
- Use in-app Report and Block on any profile or chat.
- Select reasons such as underage user, harassment, or inappropriate content — reports are reviewed by our team.
- Email support@hellove.co with subject “Child safety report” for urgent concerns.
7. Enforcement & cooperation with authorities
We investigate reports promptly, suspend or terminate accounts that violate this policy, and preserve relevant data as required by law. Where appropriate, we cooperate with law enforcement and organizations that address child exploitation, including reports consistent with applicable mandatory reporting obligations in the United States.
8. Parent & guardian notice
If you believe your child has created a HELLOVE account, contact us immediately at support@hellove.co. We will investigate and delete the account and associated data subject to legal retention requirements.
9. Related policies
10. Child safety point of contact
Google Play and users can reach Hellove’s child safety point of contact at BNK Cloud Contracts LLC. This contact can speak to our CSAE enforcement and review procedures and can act on notices about CSAE content found in Hellove.
Hellove — BNK Cloud Contracts LLC
Child safety email:
support@hellove.co